Website Terms of Service

1 INTRODUCTION & ACCEPTANCE OF TERMS

1.1 Scope and Agreement

1.1.1 These Terms of Service ("Terms") govern your access to and use of Titan, an AI-powered legal drafting platform ("Service"), operated by Loft Legal Ltd. (Company No. 12000525) ("we," "us," or "our"). By accessing or using the Service, you ("User") agree to be bound by these Terms in full. If you do not agree, you must discontinue use immediately.

1.2 Governing Terms

1.2.1 These Terms apply to all Users, including those on free or paid subscription tiers, and supersede any prior agreements. Additional policies referenced herein form part of this Agreement.

1.3 Service Description

1.3.1 Titan provides an AI-driven tool to assist Users in generating legal documents. The Service is designed for legal professionals and teams. Outputs require independent legal review and do not constitute legal advice.

1.4 Modifications

1.4.1 We reserve the right to update these Terms at any time. Continued use after changes constitutes acceptance. Material modifications will be communicated via email or platform notice.

1.5 Jurisdiction

1.5.1 These Terms are governed by the laws of England and Wales. Your use constitutes acceptance as a legally binding agreement under these laws.

2 ELIGIBILITY AND LEGAL CAPACITY

2.1 Minimum Age and Capacity

2.1.1 The Service is available only to individuals aged 18 years or older who possess the legal capacity to enter into binding contracts.

2.2 Professional Use

2.2.1 Titan is designed for use by legal professionals and teams worldwide. By accessing the Service, you represent that you are either (a) a qualified legal practitioner or (b) acting on behalf of a legally constituted entity with authority to bind such entity to these Terms.

2.3 Jurisdictional Compliance

2.3.1 Users accessing the Service from outside England and Wales must ensure such use complies with all local laws. These Terms shall be construed and enforced exclusively in accordance with the laws of England and Wales.

2.4 Prohibited Users

2.4.1 You may not use the Service if you are barred from receiving services under applicable law, are a sanctioned entity, or have previously been suspended or terminated from Titan for breach of these Terms.

3 ACCOUNT REGISTRATION, DATA COLLECTION AND CREDENTIAL SECURITY

3.1 Registration Requirements

3.1.1 To access the Service, Users must register an account by providing their full name and a valid email address. By registering, you agree to provide accurate, current, and complete information.

3.2 Credential Responsibility

3.2.1 Users are solely responsible for maintaining the confidentiality of their account credentials (including passwords) and for all activities conducted under their account. You must immediately notify us of any unauthorised access or security breaches.

3.3 Account Integrity and Suspension

3.3.1 You may not share, transfer, or sell your account credentials to any third party. We reserve the right to suspend or terminate accounts with compromised credentials, suspected unauthorised use, or exhibiting suspicious activity, without prior notice, to protect User data and Service integrity.

4 SERVICE TIERS: FREE ACCESS AND PAID SUBSCRIPTION PLANS

4.1 Free Tier Access

4.1.1 Titan offers a free service tier with limited access to its AI drafting tools, subject to usage restrictions (including document output limits and feature availability) as detailed on the Service Tiers page. Features and limitations of the free tier may be modified or discontinued at our discretion with reasonable notice.

4.2 Paid Subscription Plans

4.2.1 Paid subscription tiers provide expanded access to the Service, including additional features and reduced usage restrictions, as described on the Service Tiers page. Subscription terms, including billing, renewal, and cancellation policies, are governed by Clause 7 (Payment Terms) of these Terms.

4.3 Tier Modifications

4.3.1 Titan reserves the right to modify, add, or discontinue service tiers or features at any time. Material changes will be communicated via email or platform notice, with continued use constituting acceptance of such changes.

4.4 Compliance with Tier Limits

4.4.1 Users must adhere to the usage limits and restrictions applicable to their selected tier. Circumventing tier limitations (e.g., creating multiple free-tier accounts) constitutes a material breach of these Terms and may result in suspension or termination under Clause 10 (Termination).

5 LICENSE GRANT AND USE RESTRICTIONS

5.1 Limited License

5.1.1 Subject to compliance with these Terms, Titan grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for the purpose of drafting legal documents in accordance with the permitted features of your selected service tier.

5.2 Prohibited Uses

5.2.1 You shall not, and shall not permit any third party to: (a) copy, modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works of the Service or its underlying technology; (b) use the Service to develop a competing product or service; (c) resell, sublicense, lease, or commercially exploit the Service without Titan's prior written consent; (d) circumvent any usage limits or technical protections; or (e) use the Service in violation of applicable laws.

5.3 Intellectual Property Protection

5.3.1 All rights not expressly granted herein are reserved by Titan and its licensors. You acknowledge that the Service, including its design, code, AI processes, and branding, constitutes Titan's proprietary intellectual property.

5.4 AI Output Restrictions

5.4.1 While you retain ownership of documents generated through the Service, you may not use such outputs: (a) in violation of any third-party rights; (b) for any unlawful, fraudulent, or harmful purpose; or (c) in any manner that could damage our reputation or the integrity of the Service.

5.5 No Legal Exploitation

5.5.1 The Service is a drafting tool only. You may not represent to any third party that Titan's outputs constitute standalone legal advice or create an attorney-client relationship.

5.6 Compliance Monitoring

5.6.1 Titan reserves the right to monitor and audit your use of the Service to ensure compliance with these restrictions. Any unauthorised use will constitute a material breach of these Terms and may result in immediate termination of your access to the Service under Clause 10 (Termination).

6 AI‑GENERATED CONTENT DISCLAIMER AND NEED FOR LEGAL REVIEW

6.1 Nature of AI Outputs

6.1.1 All contracts, policies, and legal documents generated by Titan ("Outputs") are produced by automated AI systems based on user inputs and predefined templates. Outputs may contain errors, omissions, or inaccuracies and are provided for general informational purposes only.

6.2 No Legal Advice or Attorney-Client Relationship

6.2.1 Titan is not a law firm and does not provide legal advice. Use of the Service does not create an attorney-client relationship. Outputs must be reviewed and customised by a qualified legal professional to ensure suitability for your specific circumstances and compliance with applicable laws.

6.3 User Responsibility

6.3.1 You acknowledge and agree that: (a) Outputs are not a substitute for professional legal counsel; (b) you assume all risk and liability arising from your use of Outputs without independent legal review; and (c) you are solely responsible for ensuring Outputs comply with all applicable laws, regulations, and third-party rights.

6.4 Jurisdictional Limitations

6.4.1 Outputs are not tailored to any specific jurisdiction unless expressly indicated. You are solely responsible for ensuring Outputs comply with all laws, regulations, and professional standards applicable to your use case and location.

6.5 No Warranty or Liability

6.5.1 Outputs are provided "as is" without warranty of any kind. Titan disclaims all warranties, express or implied, including merchantability, fitness for purpose, and non-infringement. To the fullest extent permitted by law, Titan excludes liability for any loss or damage arising from your use of or reliance on Outputs without independent legal review.

6.6 No Reliance

6.6.1 By using the Service, you confirm that you will not rely on Outputs as definitive legal guidance without obtaining appropriate professional verification.

7 PAYMENT TERMS, BILLING, RENEWAL, UPGRADE/DOWNGRADE AND CANCELLATION

7.1 Subscription Fees and Billing

7.1.1 Paid subscription tiers are billed monthly in advance via credit or debit card payment. All fees are exclusive of applicable taxes, which will be added to the invoice where required by law.

7.2 Automatic Renewal

7.2.1 Subscriptions automatically renew each month on the anniversary of the initial subscription date unless cancelled in accordance with Clause 7.5. Users authorise Titan to charge the applicable fee to their registered payment method upon each renewal.

7.3 Upgrades and Downgrades

7.3.1 Users may upgrade or downgrade their subscription tier at any time. Changes will take effect at the start of the next billing cycle, with prorated charges or credits applied where applicable. Downgrades do not entitle Users to partial refunds for the current billing period.

7.4 Payment Failure

7.4.1 If payment fails, Titan may suspend access to paid features until payment is received. Continued failure after 14 days may result in automatic downgrade to the free tier or account termination.

7.5 Cancellation

7.5.1 Users may cancel their subscription at any time via the account dashboard. Cancellation requests must be submitted at least 24 hours before the next billing date to avoid renewal. No refunds are provided for partial months except as required by law.

7.6 Price Changes

7.6.1 Titan reserves the right to modify subscription fees with 30 days' notice via email or platform notification. Continued use after changes take effect constitutes acceptance of the new pricing.

7.7 Taxes

7.7.1 Users are responsible for all applicable taxes, including VAT or sales tax, associated with their subscription. Titan will calculate and add such taxes to invoices where legally required.

8 MODIFICATIONS TO THE SERVICE AND REASONABLE NOTICE REQUIREMENTS

8.1 Right to Modify

8.1.1 Titan reserves the right, at its sole discretion, to modify, suspend, or discontinue any feature, functionality, or tier of the Service at any time, including for updates, improvements, maintenance, or compliance with legal requirements.

8.2 Notice of Material Changes

8.2.1 For material modifications that affect Service functionality or User rights, Titan will provide reasonable notice via email to registered Users, with a clear description of changes and their effective date.

8.3 User Consent for Material Modifications

8.3.1 If modifications require changes to these Terms under Clause 13 (Amendments to the Terms), Users must expressly consent to continue using the Service. Continued use after the effective date constitutes acceptance.

8.4 Non-Material Changes

8.4.1 Minor modifications (e.g., administrative updates, non-functional changes) may be implemented without prior notice but will be documented in the Terms or Service documentation.

8.5 Emergency Modifications

8.5.1 The notice requirements in Clauses 8.2-8.4 shall not apply to modifications made to address security threats, legal compliance, or operational exigencies, provided Titan notifies Users of such changes as soon as practicable.

8.6 No Liability for Modifications

8.6.1 Titan shall not be liable for any loss or inconvenience resulting from modifications made in accordance with this Clause 8.

8.7 User Responsibility

8.7.1 Users are responsible for reviewing notifications about Service modifications and ensuring continued compliance with updated Terms.

9 INTELLECTUAL PROPERTY RIGHTS AND OWNERSHIP

9.1 Platform Ownership

9.1.1 Loft Legal Ltd. retains all right, title, and interest in and to the Titan platform, including its underlying software, algorithms, AI models, user interfaces, branding, and all related intellectual property rights under the laws of England and Wales. No rights are granted except as expressly set forth in these Terms.

9.2 User-Generated Content

9.2.1 Users retain ownership of all content uploaded to the Service ("User Content"). By uploading User Content, you represent that you hold all necessary rights and grant Titan a limited, non-exclusive license to process such content solely to provide the Service, stored securely per Clause 3.2.

9.3 AI-Generated Outputs

9.3.1 Subject to compliance with these Terms, ownership of all documents generated by the Service ("Outputs") shall vest in the User who initiated generation. Titan claims no rights in Outputs except as provided in Clause 9.4.

9.4 License to Titan

9.4.1 You grant Titan a perpetual, royalty-free license to use anonymized, aggregated data from Service use (including usage patterns and Output metadata) for platform improvement and analytics, provided such data cannot identify you or your clients.

9.5 Restrictions

9.5.1 Users may not: (a) use Titan's intellectual property without written consent; (b) remove proprietary markings; or (c) suggest Titan affiliation beyond permitted use.

9.6 Feedback

9.6.1 Any feedback regarding the Service becomes Titan's exclusive property and may be used without restriction or compensation.

9.7 Infringement Claims

9.7.1 Users shall immediately notify Titan of any unauthorized use of Service intellectual property or third-party claims regarding User Content or Outputs. Titan may remove allegedly infringing content pending investigation.

10 TERMINATION AND SUSPENSION OF USER ACCOUNTS

10.1 Termination by Titan

10.1.1 Titan reserves the right to suspend or terminate your account and access to the Service immediately, without prior notice, if: (a) you breach any material term of the Terms (including violations of Clause 5 (Use Restrictions) or Clause 6 (AI-Generated Content Disclaimer)); (b) we suspect fraudulent, abusive, or unlawful activity; (c) required by law; (d) you fail to remedy a remediable breach within 14 days of notification; or (e) payment failures occur under Clause 7.4.

10.2 Termination by User

10.2.1 You may terminate your account at any time via the account dashboard. For free tier Users, termination takes effect immediately. For paid subscriptions, termination will take effect at the end of the current billing cycle, with no refunds for partial months except as required by law.

10.3 Effect of Termination

10.3.1 Upon termination: (a) all licenses granted under these Terms cease immediately; (b) you must cease all use of the Service and delete all cached or downloaded Outputs; (c) any unpaid fees become immediately due; and (d) Titan may delete or anonymise your account data in accordance with its data retention policies, except as required by law. Outputs generated prior to termination remain your property.

10.4 Suspension for Investigation

10.4.1 Titan may temporarily suspend accounts during investigations of suspected breaches or security risks. Suspension does not relieve you of payment obligations for paid tiers. Suspensions will be lifted if the investigation resolves in your favour, subject to Titan's sole discretion.

10.5 Appeals Process

10.5.1 Users may appeal account suspensions by submitting a written request to Titan within 14 days of suspension, providing evidence of compliance with these Terms. Titan will review appeals in good faith but reserves sole discretion over reinstatement.

10.6 Survival

10.6.1 Clauses addressing intellectual property (Clause 9), disclaimers (Clause 6), limitations of liability (Clause 11), indemnification (Clause 12), and any other terms intended by their nature to survive termination shall remain in full force after termination.

10.7 No Liability for Termination

10.7.1 Titan shall not be liable for any damages, losses, or inconvenience resulting from account suspension or termination conducted in accordance with these Terms.

11 LIMITATION OF LIABILITY AND NO LEGAL ADVICE DISCLAIMER

11.1 No Liability for AI Outputs

11.1.1 To the fullest extent permitted by law, neither Titan nor Loft Legal Ltd. shall be liable for any direct, indirect, incidental, special, consequential, or exemplary damages (including loss of profits, data, goodwill, or business opportunities) arising from: (a) your use of or reliance on AI-generated Outputs without independent legal review; (b) errors, omissions, or inaccuracies in Outputs; or (c) any third-party claims related to your use of Outputs.

11.2 Cap on Liability

11.2.1 Where liability cannot be excluded under applicable law, Titan's total aggregate liability to you for all claims under these Terms shall not exceed the fees paid by you to Titan in the 12 months preceding the claim, or £100 for free-tier Users.

11.3 Exclusions

11.3.1 Nothing in these Terms excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded under the laws of England and Wales.

11.4 Assumption of Risk

11.4.1 You expressly assume all risks associated with using Outputs in legal matters, including risks arising from: (a) unverified legal conclusions; (b) jurisdictional variances; (c) changes in law; (d) third-party reliance on Outputs; or (e) unintended legal consequences.

11.5 Professional Judgment Required

11.5.1 Outputs are not a substitute for professional legal judgment. Titan makes no representations or warranties regarding the suitability of Outputs for any specific legal purpose, transaction, or jurisdiction.

11.6 Third-Party Reliance

11.6.1 Titan disclaims all liability for any third-party reliance on Outputs you generate or share. You are solely responsible for ensuring such Outputs are properly reviewed and validated before dissemination.

12 INDEMNIFICATION OBLIGATIONS

12.1 User Indemnity

12.1.1 You agree to indemnify, defend, and hold harmless Loft Legal Ltd., its affiliates, and their respective directors, officers, employees, and agents (collectively, "Indemnified Parties") from and against all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) your misuse of the Service or AI-generated Outputs; (c) your violation of any third-party rights (including intellectual property or data privacy rights); or (d) any third-party reliance on Outputs you generated or shared without proper legal review.

12.2 Procedure

12.2.1 The Indemnified Parties will notify you promptly of any claim subject to indemnification under Clause 12.1. You shall cooperate fully in the defence of such claims at your expense. The Indemnified Parties reserve the right to assume exclusive defence and control of any matter subject to indemnification if you fail to respond or contest the claim diligently.

12.3 Settlement and Mitigation

12.3.1 You may not settle any indemnified claim without the Indemnified Parties' prior written consent. You shall take all reasonable steps to mitigate losses arising from claims covered under this indemnity, including promptly modifying or ceasing use of any allegedly infringing Outputs.

12.4 Survival

12.4.1 Your indemnification obligations under this Clause 12 shall survive termination of your account and these Terms.

13 AMENDMENTS TO THE TERMS AND USER CONSENT PROCESS

13.1 Right to Amend

13.1.1 Titan reserves the right to modify these Terms at any time in its sole discretion. Amendments may reflect changes in Service functionality, legal or regulatory requirements, or business practices.

13.2 Notification of Changes

13.2.1 Material amendments (including changes affecting fees, liability, or core functionality) will be communicated to Users via email at least 30 days prior to the effective date, with a clear summary of changes and a link to the revised Terms.

13.3 User Consent Mechanism

13.3.1 Continued use of the Service after the effective date constitutes acceptance. For material amendments, paid-tier Users must actively consent via an opt-in mechanism to maintain access to paid features. Free-tier Users must cease use if they do not agree to material amendments.

13.4 Non-Consent Consequences

13.4.1 Non-consent to material amendments will result in: (a) termination of paid-tier access at the end of the current billing cycle (no refunds for partial months); or (b) immediate cessation of rights for free-tier Users.

13.5 Record of Changes

13.5.1 The "Last Updated" date will be visible at the top of these Terms and will reflect the most recent amendment.

13.6 Non-Material Amendments

13.6.1 Minor changes (e.g., grammatical corrections, clarifications without substantive effect) may be implemented without prior notice but will be reflected in the updated Terms.

13.7 User Responsibility

13.7.1 Users are responsible for reviewing notifications about amendments and ensuring their contact information is current to receive notices. Titan will maintain records of consents in accordance with applicable data protection laws.

14 CONTACT INFORMATION AND LEGAL NOTICES

14.1 General Inquiries

14.1.1 For questions regarding these Terms or the Service, contact Titan via email at [legal@titanplatform].com or through the contact form available on our website. We aim to respond to all legitimate inquiries within 1 business day.

14.2 Legal Notices

14.2.1 Formal legal notices (including claims of intellectual property infringement or breach of contract) must be submitted in writing to Loft Legal Ltd. at its registered office address (available at Companies House), marked for the attention of "Legal Department". Electronic notices may be sent to [[email protected]] with "Legal Notice" in the subject line and shall be confirmed by follow-up postal delivery.

14.3 Service of Process

14.3.1 Service of legal proceedings relating to these Terms must be effected in accordance with the Civil Procedure Rules of England and Wales at Loft Legal Ltd.'s registered office.

14.4 Electronic Communications

14.4.1 By using the Service, you consent to receiving all communications (including notices under Clause 8 (Modifications) and Clause 13 (Amendments)) electronically via email or platform notifications. You must maintain current contact information and monitor incoming communications.

14.5 Language

14.5.1 All communications and notices under these Terms shall be in English. Any translations provided are for convenience only and the English version shall prevail in case of discrepancies.